Choice Hotels Reviews

Choice Hotels has an overall rating of 4.8 based on 28 reviews. Customer feedback on Choice Hotels is mixed: Choice Hotels reviewers highlight positive aspects like affordable rates, convenient locations, friendly staff, clean accommodations, which strongly appeal to budget-conscious travelers, families, business travelers. However, Choice Hotels is often criticized for its inconsistent quality, limited amenities, outdated decor, slow customer service.

4.8/5.0

28 reviews

5 Stars

20

4 Stars

3

3 Stars

1

2 Stars

0

1 Star

0

All Choice Hotels Reviews (28)
james1980
May 25, 2026
"Clean and Comfortable Stay"
The room was clean with no dust, the sheets felt fresh, and the bathroom looked well taken care of. It made the stay easy and comfortable because I didn’t have to worry about cleanliness at all.
RobertMunday_89
May 21, 2026
"Smooth stay with easy parking"
We booked through Choice Hotels and overall it was a smooth experience. Parking was easy when we got there, with plenty of spots available, so we didn’t have to drive around looking. The only small thing I’d mention is that the parking area could be marked a little better at night
SCOTT
May 13, 2026
"Exactly what I expected 🙂"
I booked a room through Choice Hotels last weekend, and everything matched the listing really well. The photos looked like the actual hotel, and the parking info, breakfast details, and check-in time were all accurate when I arrived. No weird surprises at all, which I definitely appreciated. Just a simple, reliable booking experience 👍
Virginia.langford
April 27, 2026
"I stayed at a Choice hotel for..."
I stayed at a Choice hotel for a quick work trip, i was fully expecting the WiFi to give me problems because that’s usually how it goes for me. But somehow, it actually worked the whole time. I had a couple video calls, sent files, and even watched Netflix at night without random drops or pages taking forever to load.

Most hotel WiFi feels like it’s designed to make your life harder, so I was relieved this one didn’t make me keep logging back in every hour or fight with a useless connection. It’s such a basic thing, but when you’re already tired and just trying to get through a work trip, having the internet simply work made a bigger difference than it probably should have.
MCGUIRE
April 24, 2026
"Easy pick for a quick work trip"
I booked through choicehotels.com for a 2-night business trip, it was straightforward. Being able to filter for Wi-Fi, breakfast, and a desk in the room made things easier because who wants to dig through every listing when you’re just trying to get work done?
The check-in details were clear, and the hotel had a small business area where I could print what I needed. Was it fancy? Not really. But it worked, saved me time, and for a quick work trip, isn’t that kind of the whole point?
Martin-williams
April 14, 2026
"I wasn’t really expecting much, but I..."
I wasn’t really expecting much, but I have to admit it was a really quiet stay. Barely heard anything during the night, and I ended up sleeping well.
hello_charles805
April 08, 2026
"Accessible room was easier than I expected"
I was a little suspicious at first because hotels say a room is accessible and then you show up and it’s not really set up right. But this one was actually ready. The grab bars were in place, the roll-in shower worked well, and I didn’t have to chase anyone down or deal with a hassle...
michaelreddick1834
March 29, 2026
"Wish every booking was this straightforward"
I was kind of expecting some random fee to show up at the end, and I would’ve been annoyed if it had. But the billing was clear, and the price matched what I saw when I booked. No surprise charges after checkout, which made me realize I’ve put up with way too many messy booking experiences before. This one was simple and hassle-free
travis-Lichtenfeld
March 22, 2026
"I booked this through choicehotels.com and..."
I booked this through choicehotels.com and the location of the hotel was perfect for us. It was right by highway, close to food places, and not too far from the event we came in for. Made the whole weekend a lot easier since we weren’t driving all over the place. I’d definitely stay here again
hello_hyacinth873
March 18, 2026
"I stayed here for two nights…"
I stayed here for two nights and was genuinely happy with the experience. The room was clean, the furniture was in good shape, and even the hallways smelled fresh, which was such a nice touch. The bathroom was also well kept, and overall it really felt like the property is taken care of with pride. I left feeling comfortable and glad I chose this place. I’d happily stay here again.
HERDER
March 08, 2026
"Solid breakfast, just missing more fruit"
I usually notice quickly whether a hotel breakfast is just going through the motions or actually being kept up with, and this one was better than the usual pattern. The hot items seemed fresh, the coffee was decent, and the waffles were a nice bonus. My only small complaint is that I would’ve liked to see more fruit or a few healthier options mixed in. Overall though, for a hotel breakfast, it was a pleasant surprise.
Alva_kellogg82
March 02, 2026
"Easy Check-In and Friendly Service"
Check-in was super quick, which I really appreciated after a long drive. The lady at the front desk was really nice, and since I already had my booking pulled up on my phone, she found it right away. I had my room key within a few minutes, and she even explained where to park. It was simple, smooth, and totally hassle-free.
graig_Johnson00
March 01, 2026
"Got free nights way sooner than I thought"
I’m a little confused, but in a good way. I somehow earned free nights faster than I expected, and I’m happy about it. Didn’t think it would happen that quickly, but I’m definitely not complaining.
ThomasSmith
February 13, 2026
"My dog was definitely welcome here"
Had a super easy stay with my pup, and it almost felt suspicious how smooth everything went. No weird looks, no hassle, just a genuinely dog-friendly place. My dog was happy, I was happy… almost like they planned it that way. Thanks!
Lois_zwick85
February 11, 2026
"Super Easy Cancellation"
I had to cancel at the last minute, i was expecting it to be a hassle, but it wasn’t at all! The refund came through really quickly, and the whole process was smooth and stress-free
hello_judith439
February 10, 2026
"Usually solid, with a couple little hiccups"
I’ve used the Choice Hotels app a handful of times now, and overall it’s been reliable. The booking flow is simple, and I’ve noticed the same nice pattern each time: my past stays, points, and account info are easy to find without having to tap around forever.

The only thing keeping me from giving it 5 stars is that hotel searches can randomly slow down, and one time it froze on the payment screen. I restarted the app and the booking still went through, so no real damage done. For the most part, it works well enough that I’ll keep using it
robert_Jackson90
February 09, 2026
"Felt safe the whole time tbh"
Stayed at a Choice hotel last weekend and felt really safe the entire time. The front desk was actually checking people who came in late, the hallways were bright, and my room lock worked like it should. The parking lot had cameras too, which was a big plus since I was traveling solo. No weird noises or sketchy vibes at all lol. Would def stay again.
RubyToussaint_09
February 01, 2026
"Fine for a Night, But Not Super Comfy"
The room was clean enough, so no complaints there, and check-in was fine too. But the bed was a little too firm for me, like I kept trying to get comfortable and never fully did. Also, the pillows were flat, which didn’t help. I slept okay, I guess, but not the kind of sleep where you wake up feeling great. For one night it was fine, but I was expecting it to be a bit more comfortable
irene_Weeks05
January 21, 2026
"Pretty good value, I think"
I booked through Choice Hotels because the rate was cheaper than most other places I looked at. The room was clean enough and I didn’t really have any issues. Maybe I’m just not that picky, but for the price, it felt like a good value overall.
shane_Macek74
January 17, 2026
"Shuttle was really convenient"
I stayed for about a night, and the shuttle showed up quickly. The driver was friendly too, which was a nice bonus. It made getting around a lot easier overall.

View More Reviews

Choice Hotels Q&A

When are you going to refund the overcharge?

Hi, i would like to know how you manage to get away with credit card fraud. if you do not refund the overcharge, i will seek legal recourse.

LandonBurke
May 18, 2019

“What hotel did you stay at? We just had the same thing happen to us at the Quality Inn in Gainsville, Texas.”

Have a question about Choice Hotels?

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.